Hi.
Once again I am here with possible problems , my previous link below.
I think it would be a great idea if HP had a dedicated webpage listing all the software they supply. The problem is: the internet is full of questions relating to HP software that is either preinstalled (eg new PC) or part of installation for extra hardware (eg adding a printer). Reporting: Removing Hewlett-Packard 'preinstalled software' This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
http://answers.microsoft.com/en-us/windows/forum/windows_10-update/keep-getting-error-when-kb3081704-tries-to-install/687f4964-1a0b-4ac2-bb5f-5012fb9dca65?page=5
I have now purchased a brand new Acer Aspire F5-571 laptop pre- installed with Windows 10 home premium purchased from Currys on the 5 October , I also got a backup USB memory stick. It was setup ready to go.
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When I opened it up and checked it out , I checked the installed updated and there were 3 showing. So I checked for latest updates and a few came up , when it had finished I checked update history and all had failed.
So I updated again and a fair while later my PC restarted and got stuck for 15 minutes on the Acer Screen so I phoned the Currys helpline who told me to hold down the power button , so far so good.
So I updated a 3rd time , but this time came up as windows 10 update , this took quite a while and a screen came on with a dial and the pc restarted 3 or 4 times.
When it finished I checked the update history and it showed the following.
Installed Updates
Hp Pre-installed Software Pc![]()
KB3133431 05/02/2016...KB3132372 05/02/2016...KB3124262 05/02/2016..KB3136561 05/02/2016 end
Update History
KB3133431 05/02/2016...KB3132372 05/02/2016 end
While writing this it has down loaded updates KB3135173 09/02/2016...KB890830 09/02/2016 I wont know the results until I restart my pc.
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It has tried to download KB????262 a couple of times but nothing shows , I have the full number some where.
Ive run mcaFee removal tool supplied by you on the last thread as it was installed on this pc.
About 4 times now and while writing this a screen comes up saying ' your pc ran into a problem and needs to restart' with a % count down timer to restart.
The 3 updates that were showing when unboxed are no longer showing .
In your opinion does everything appear to be OK or should I be worried again ????
After loosing my other laptop through upgrading to Windows 10 I am wondering about what is happening now , fingers crossed now , could you please let me know if you think anything could be wrong , thankyou
Hp Spectre X360 Pre-installed SoftwareStart of content
Maintain your HP devices with
automated support, updates, and fixes. Hp Installed SoftwareReady to go on your HP PC
HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.1
Automated fixes and troubleshootersHp Pre-installed Software Mac
Resolve many common issues using HP Support Assistant’s troubleshooters and automated fixes. For example, Audio Check can diagnose and help fix issues if you having trouble hearing sound from your computer. Performance Tune-up Check can optimize your system to help improve performance and Operating System Check can analyze and help maintain Windows on your PC. When HP PC Hardware Diagnostics is installed, it can be launched directly from HP Support assistant to test components, such as your hard drive and memory, and identify potential hardware related issues. If the issue cannot be resolved with these tools, HP Support Assistant can help you find additional support resources specific to your device.
Personalized support
Manage your connected HP devices from the My devices tab. Just create a new ID or sign in with your existing credentials and you'll have access to your registered devices. Need to keep track of new messages or updates for a friend or family member's PC or printer? Simply add their device to your list and you'll be notified automatically. You can also view available and subscribed2 services from HP Services.
Automatic updates
Hp Pre-installed Software 2017
Improve the performance and reliability of your PCs and printers with automatic firmware and driver updates. You can configure your options to install updates automatically or to notify you when updates are available.
Help anytime with the HP Virtual AgentHp Pre-installed Software Windows 10
Need help troubleshooting? Just ask! HP’s Virtual Agent can help troubleshoot issues with your PC or printer, anytime of the day or night.3
1. HP Support Assistant 8 requires .NET Framework 4.5 or later.
2. Sign in required to view subscribed HP SmartFriend Services. 3. HP Virtual Agent available in selected countries. Comments are closed.
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